These Rules define the principal terms governing use of Axion.host services. By using our services, a customer confirms acceptance of these Rules. Our policy is straightforward: we do not restrict normal server use without cause and intervene only where applicable law, third-party rights, security or infrastructure stability are affected.
Lawful use
Axion.host servers may be used for any lawful purpose, including: - hosting websites and applications; - VPN and proxy services; - APIs and backend services; - bots and automation; - databases; - game servers; - monitoring systems; - corporate services; - development and testing; - other lawful projects. The customer is solely responsible for the software, data and activities performed using their server.
Prohibited activity
The following activities are prohibited on Axion.host infrastructure: - phishing and credential theft; - fraud; - distribution of malicious software; - ransomware, stealers and botnet infrastructure; - DDoS/DoS and other network attacks; - unauthorized intrusion into third-party systems; - large-scale brute-force activity; - spam and unsolicited bulk messaging; - distribution of material prohibited by applicable law; - material involving the sexual exploitation of minors; - activity that creates an immediate threat to Axion.host infrastructure or third parties. In all other cases, we aim to review the circumstances individually.
Reports and violations
Receiving a report does not automatically result in server suspension. For an ordinary violation, Axion.host may notify the customer and provide a reasonable period to resolve the issue. In the event of a serious or evident violation, active attack, phishing, malware distribution or an immediate network threat, the service may be temporarily restricted without prior notice. Once the cause of the restriction has been addressed, service may be restored. Repeated violations or failure to respond to Axion.host notices may result in termination.
IP addresses and reputation
An IP address is assigned to the customer for the duration of the relevant service and remains a resource of Axion.host or our network partner. Axion.host does not guarantee that the same IP address will be retained throughout the service term if replacement is required for technical or network reasons. If an assigned IP address was already listed on blocklists or had significant reputation problems before the customer began using the service, the customer may request a replacement. Following verification, Axion.host may replace the address free of charge where technically possible. If the IP address is blocklisted as a result of customer activity, a free replacement is not guaranteed. Axion.host may offer a paid replacement or require the cause of the listing to be resolved first. Repeated IP replacements intended to evade blocks or continue violations are prohibited.
Email and SMTP
Email may be used for lawful purposes. Using Axion.host infrastructure for spam or unsolicited bulk email is prohibited. To protect network reputation, certain SMTP ports may be restricted by default. Customers may ask support to remove the restriction. In some cases, Axion.host may request information about the intended use of the mail server.
Payment and renewal
Services are provided on a prepaid basis. The price and service term are displayed during checkout or in the customer’s client area. Customers are responsible for monitoring service expiration dates and renewing services on time. If automatic renewal is unavailable or unsuccessful, the service may be suspended after the paid term expires.
Refunds
New VPS customers may request a refund within 24 hours of the first service activation. This refund option is intended to let the customer verify that the service meets their basic requirements. A refund may be returned to the original payment method or by another available method agreed with the customer. Refunds are not provided: - for a repeat order of a similar service by a customer who has already used the refund option; - for additional IP addresses, licenses, domains or other third-party services; - for custom or specially ordered configurations; - for dedicated servers unless otherwise stated during checkout; - when the service was used in violation of these Rules; - when IP addresses or infrastructure suffered significant reputation damage due to customer activity; - where the refund system has been abused. Refund decisions are made after reviewing the request. An approved refund will be sent within a reasonable period, taking the payment method into account.
Cancellation and deletion of data
Customers may stop using a service at any time. Cancellation prevents further renewal but does not by itself create a refund for a paid or already used term. After a service expires, the server and all data stored on it may be deleted. Customers must preserve any required data before the service expires.
Resource usage
Customers may use the CPU, RAM, disk space and traffic included in the selected plan. Axion.host does not restrict normal resource usage solely because the workload is high. However, sustained abnormal load that materially affects other customers or the stability of a physical node may prompt support to contact the customer. In these cases, we first aim to offer a solution such as workload optimization, a plan change or migration to a more suitable configuration.
Maintenance
Axion.host may perform scheduled and emergency maintenance to maintain infrastructure stability and security. Where possible, planned maintenance information is published or sent to customers in advance. Emergency work may be performed without prior notice when necessary to protect or restore the infrastructure.
Backups
Unless backup service is explicitly included, customers are responsible for creating and retaining their own backups. Even when a backup feature is available, we recommend maintaining an independent copy of critical data on separate infrastructure. Axion.host should not be treated as the sole storage location for critical customer data.
Availability and SLA
We take reasonable measures to maintain stable infrastructure operation, but cannot guarantee absolute and uninterrupted availability of every service. Technical faults, network problems, DDoS attacks, actions by data centers and carriers, maintenance and other circumstances may affect service operation. If a product has a separate SLA, the terms of that SLA apply.
Account security
Customers are responsible for securing their accounts and server credentials. We recommend using: - unique, strong passwords; - SSH keys; - two-factor authentication where available; - current operating-system and software versions. If account compromise is suspected, the customer should contact support immediately.
Compromised servers
If a customer server has been compromised and is being used by third parties for malicious activity, Axion.host may temporarily restrict its network access to prevent further harm. We do not treat compromise itself as an intentional violation by the customer. Access may be restored after the threat is removed and the necessary security measures are taken.
Restriction and suspension
Axion.host may temporarily restrict or suspend a service in the event of: - expiration of the paid term; - a serious violation of these Rules; - an active network attack; - phishing or malware distribution; - an immediate threat to infrastructure; - a legally binding request from a competent authority; - repeated failure to respond to substantiated abuse notices. Where possible, we aim to resolve the issue without fully disconnecting the server.
Technical support
Axion.host technical support assists with infrastructure availability, networking, IP addresses, virtualization and operation of the services we provide. Administration of customer software, websites, databases and third-party applications may fall outside standard technical support unless a corresponding service was purchased separately.
Liability
Customers are solely responsible for the data and software hosted on their servers and for the lawful use of the infrastructure provided. Axion.host does not continuously pre-screen the contents of customer servers. To the extent permitted by applicable law, Axion.host is not liable for indirect loss, lost profits or loss of data arising from use of the service. This provision does not limit liability where such limitation is expressly prohibited by applicable law.
Changes to the Rules
Axion.host may amend these Rules from time to time as the service develops or as infrastructure, partner requirements or applicable law change. The current version is always published on the official Axion.host website. Material changes may also be communicated to customers.
Our approach
We want to provide customers with infrastructure that is as flexible and convenient as possible. Where an activity is lawful, does not harm other users, does not infringe third-party rights and does not threaten our network, we generally do not intervene. If a problem occurs, we aim to contact the customer and find a solution before suspending the service unnecessarily.
Contact
Send service-related questions through the client area. Send abuse reports to abuse@axion.host.